Introduction
At Davies Diagnostics ("we," "us," or "our"), we are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with us.
Scope of Policy
This policy applies to all individuals ("you," "your") who interact with our services, including visitors to our website (www.daviesdiagnostics.co.za). By engaging with us, you consent to the processing of your personal information as described in this policy.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
- Register or fill out forms on our website
- Subscribe to newsletters or marketing materials
- Request information about our products or services
- Communicate with us via email, phone, or other channels
Types of personal information collected may include:
- Identification Information: Name, surname, ID number
- Contact Information: Email address, telephone number, physical address
- Professional Information: Job title, company name
- Financial Information: Banking details for transaction purposes
Information Collected Automatically
We may automatically collect certain information when you visit our website:
- Technical Information: IP address, browser type, operating system
- Usage Information: Pages viewed, time spent on pages, clickstream data
- Cookies and Similar Technologies: Refer to our Cookie Policy for details
Sensitive Personal Information
We may collect sensitive personal information (e.g., health data) only with your explicit consent and when necessary for providing our services.
Lawful Basis for Processing
Under POPIA, we process your personal information based on the following lawful grounds:
- Consent: Where you have given explicit consent
- Contractual Necessity: To fulfill our contractual obligations to you
- Legal Obligation: To comply with legal or regulatory requirements
- Legitimate Interests: For our legitimate business interests, provided your rights do not override these interests
How We Use Your Information
Providing Our Services
We use your personal information to:
- Deliver products and services you have requested
- Respond to your inquiries and provide customer support
- Process transactions and send administrative communications
Marketing and Communication
With your consent, we may use your information to:
- Send newsletters, updates, and promotional materials
- Inform you about events, products, or services that may interest you
You can withdraw your consent for marketing communications at any time by clicking the "unsubscribe" link or contacting us directly.
Compliance and Legal Obligations
We may process your personal information to:
- Comply with legal obligations under POPIA and other laws
- Prevent fraud, abuse, or illegal activities
- Enforce our terms and conditions
Disclosure of Your Information
Third-Party Service Providers
We may share your information with trusted third parties who perform services on our behalf, such as:
- IT and Data Storage Providers: For secure data storage and management
- Payment Processors: To handle transactions securely
- Marketing Agencies: To assist with communications and promotions
All third parties are required to process your information in accordance with POPIA and are prohibited from using your data for unauthorized purposes.
Legal and Regulatory Authorities
We may disclose your personal information to law enforcement or regulatory authorities if required by law.
International Data Transfers
Your personal information may be transferred to and processed in countries outside South Africa. We ensure that appropriate safeguards are in place to protect your data in accordance with POPIA.
Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- Encryption: Protecting data in transit and at rest
- Access Controls: Restricting access to personal information to authorized personnel
- Regular Audits: Conducting security assessments and audits
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Your Rights Under POPIA
Access to Information
You have the right to request:
- Confirmation of whether we hold personal information about you
- Access to your personal information
Correction of Information
You may request that we correct or update any inaccurate or incomplete personal information.
Deletion of Information
Under certain circumstances, you have the right to request the deletion of your personal information.
Objection to Processing
You may object to the processing of your personal information on reasonable grounds relating to your situation.
Withdrawal of Consent
If we process your personal information based on consent, you may withdraw your consent at any time.
To exercise any of these rights, please contact us using the details provided in the Contact Us section.
Cookies and Similar Technologies
Cookie Policy
Our use of cookies is governed by our Cookie Policy, which is incorporated into this Privacy Policy.
Managing Cookies
You can manage your cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.
How to Adjust Your Browser Settings
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent. If you believe we have collected information from a minor, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised "Last Updated" date.
Last Updated: [Insert Date]
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Davies Diagnostics
Email: info@daviesdiagnostics.co.za
Phone: +27 (0)11 555 1234
Website: www.daviesdiagnostics.co.za
Information Regulator Contact Details:
Should you wish to lodge a complaint, you may contact the Information Regulator:
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg/
Disclaimer: This policy is provided for informational purposes only and does not constitute legal advice. For compliance with POPIA or any other legal obligations, please consult a qualified legal professional.